Shipping & Returns
Shipping Policy:
All merchandise purchased through this website ship within 24-48 hours, if in current stock. Freight, handling and insurance charges will be added to the order. UPS Next-day and 2nd-day air shipments are available upon customer request as long as order is placed before 12 PM Eastern time for same day shipping, please call 888-223-4424. Cafe Shop llc shall not be liable for any delay in the delivery or shipment of goods, or for any damages suffered by reason of such delay or damaged caused by freight handling. Cafe Shop llc also reserves the right to modify shipment cut-off times and to select alternate carriers. We do reserve the right to change shipping methods IF we see that we can get the product to you in a more timely manner at a comparable cost.
Return Policy: “Cafe Shop llc” has a strict 15 day return policy for any product. You will need to contact us to request a RMA number. All returns should be made in original condition and packaging.
- We will accept returns on defective or damaged merchandise provided the claim is made within 72 hours of receipt of the product. Damaged and/or defective merchandise will be replaced or refunded. All other returns will be accepted for exchange, or account credit, provided a return authorization number has been requested within 10 days of customer's receipt of merchandise.
- If you have a problem or discrepancy with an order, contact our customer service department immediately at 888-223-4424. Please have your order number when you call.
- Absolutely NO returns on printed, washed, or decorated merchandise. Garments must be inspected before printing.
- All claims for shortages, damages, etc., must be made within 72 hours of receipt of merchandise.
- All returns must be made within 10 days of customer's receipt of merchandise.
- Absolutely NO CASH REFUNDS.
- All returns subject to a 20% restocking charge in addition to freight charges.
- Special Order and Custom Made Items are subject to a 30% restocking charge in addition to freight charges. Custom Made orders CAN NOT be cancelled after 48 hours.
- All unclaimed or refused shipments are subject to a 15% restocking charge, in addition to freight charges.
- No returns will be accepted by our warehouse without a valid return authorization number issued by one of our customer service representatives.
- Defective merchandise must return to us with a piece of tape indicating the location of the flaw.
- Availability of merchandise is subject to change or discontinued without notice.
- Cafeshopllc.com reserves the right to change any of the above policies and procedures at any time without prior notice.
Returns Should have RA# clearly printed on the outside of the package and be addressed to:
Cafeshopllc Returns Dept
Fulfillment Center
5022 190 RD
Kensington, KS 66951
